Regulatory Flexibility During the Pandemic: Emerging Lessons

Denise specializes in prudential and market conduct financial regulation and supervision with a focus on digital finance and payments. She has over 16 years of experience with policy, regulation, and supervision, and has acted as a bank examiner in the Central Bank of Brazil (prudential and market conduct). She has also founded and managed an internet marketing business in Brazil, and audited government programs for the Brazilian Ministry of Finance. In addition to CFI, the World Bank, CGAP, GIZ, and Bankable Frontier, and the Toronto Centre are organizations with whom she has worked. Denise holds an MBA in international banking and finance, an MBA in financial sector economics, and a bachelor’s degree in business. She speaks Portuguese and Spanish.

Loretta Michaels is an independent consultant with a focus on policy strategy around digital financial inclusion. She works closely with the World Bank/IFC, the Consultative Group to Assist the Poor (CGAP) and the Better Than Cash Alliance (BTCA), amongst others, and has supported the Global Partnership for Financial Inclusion (GPFI) since 2014. Previously, she was the Senior Policy Advisor for Financial Inclusion for the US Treasury, where she was the subject matter expert on technology-enabled financial inclusion, working with officials across the US government to promote enabling policy environments and capacity building programs in low-income countries. Prior to becoming an independent consultant, Loretta served in a number of management positions in the telecommunications industry, leading the development of new venture initiatives worldwide. She also managed the Telecoms & IT consulting unit at Cap Gemini Ernst & Young.